|When a client makes assumptions...
||[Aug. 26th, 2008|01:17 pm]
http://dhlawrence.livejournal.com/238800.html).I’ve posted on DHLawrence’s LJ about an arrogant client that I took a phone call from recently (|
This here however is a much more amusing episode, about a client approaching a problem from the wrong angle. It happened a few months ago, and I’ve just remembered it now.
The client phoned to say that she’d noticed an error in some of the items on her invoices. I replied that I would check it out and call her back. As I went to the filing cabinet to retrieve all the invoices I thought “Why is she telephoning me? The invoices are prepared by the Billing Department and then signed off by my boss. I’m not involved in them at any stage. She should be discussing this with my boss.”
I investigated and after much detective work involving different departments in Sydney and Melbourne found that there had indeed been an error; some of the items had been miss classified and a marginally higher rate charged. Nothing that couldn’t be fixed by placing a credit on the next invoice.
I telephoned the client back, explained the source of the error, and informed her that we were making amends.
Her reply: “I’m afraid I’m going to have to take this up with your boss.”
I politely answered with “Please do” while in my mind I thought “Like… DUH!!”