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Is anyone else having difficulty logging into Yahoo Mail? - Stephan [entries|archive|friends|userinfo]
Stephan

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Is anyone else having difficulty logging into Yahoo Mail? [Jun. 23rd, 2008|09:32 pm]
Stephan
I've just spent the past 15 minutes trying to log into yahoo mail without any success. I have two accounts of my own, and I have the password for Perri-Dorcas' E-mail account as well. Can't get into ANY of them.

The web page is aborting far too quickly, which makes me both worried and suspicious. Normally when it rejects a password because of a typo there's a much longer delay. I hope someone hasn't created a trojan web page to capture passwords. I have Norton Internet Security on my PC, which claims that there is "no fraud detected" but I'm not sure I trust this. I've also tried going in via the main Yahoo screen rather than relying on the URL stored in my favourites.

Now that I've tried to get into all three accounts I'll be worried until I've been able to get back in and change their passwords. I'd report this experience to Yahoo, but there's no URL indicated to post about problems or errors.

What's a foxaroo to do?
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Comments:
[User Picture]From: alaskawolf
2008-06-23 12:23 pm (UTC)
i just checked with a few yahoo emails and i didn't have any problems logging on
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[User Picture]From: thefoxaroo
2008-06-23 12:34 pm (UTC)
Damn!

I've tried again, and again, and again, and again. I've also tried going through their "forgot your ID / password link" but it's not letting me past the 1st screen of the wizard. When I click "next" the page doesn't change.

If I knew it was a general Yahoo Mail problem I'd be less worried.
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[User Picture]From: thefoxaroo
2008-06-23 01:11 pm (UTC)
I've been able to log in again, after trying for nearly an hour. That experience was *really* scary, and no message from Yahoo to say there was a glitch or anything.

Just to be on the safe side, I've changed my password - but to verify this I have to click on a link that's been supplied to my alternative address, and that's my WORK E-mail. I'm supposed to be on leave, and now I have to head into the office tomorrow to activate the link.

Sheesh! Things that happen to me.
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[User Picture]From: sleepyjohn00
2008-06-23 01:39 pm (UTC)
Yahoo spent a fair amount of time annoying me at the beginning of June, but not recently.

Possible useful suggestions:

If you have difficulties with a web site that has a login, erase all cookies from your browser and restart the browser.

If you think it's your computer, you may be able to use a computer at a local library for a few minutes, just make sure to clear cookies when you're done.

AV software is usually good at looking for viruses in email, but sucks at looking for malware infections from websites. Look into Spyware Doctor or Windows Defender, something that's designed specifically for malware detection. And even then you can get screwed. I have Symantec AV and Spyware Doctor running.
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[User Picture]From: thefoxaroo
2008-06-24 10:55 pm (UTC)
Hi Sleepyjohn!
sleepyjohn00 said:"If you have difficulties with a web site that has a login, erase all cookies from your browser and restart the browser.",
Was one of the things I tried, along with deleting temporary internet files. I also rebooted my PC twice.

sleepyjohn00 said:"If you think it's your computer, you may be able to use a computer at a local library for a few minutes, just make sure to clear cookies when you're done.",
Internet cafe more like; libraries around here don't offer internet access. Anyway, it was just starting to be the wrong time of night to be wandering around Sydney alone.

sleepyjohn00 said:"AV software is usually good at looking for viruses in email, but sucks at looking for malware infections from websites. Look into Spyware Doctor or Windows Defender, something that's designed specifically for malware detection. And even then you can get screwed. I have Symantec AV and Spyware Doctor running.",
I'm not sure my PC could handle another virus scanner. It's struggling to chug along with NAV (hey that would make a cool set of lyrics!)

The problem eventually resolved itself after slightly more than an hour later. I suspect that there may have been a faul with the local server for Yahoo, since AlaskaWolf was able to log on without any problem. The pages were probably not fully loading here because they executed too quickly; it normally takes a few seconds longer than that to verify a password. It was also preventing their E-mail verification wizard from working at all.

All over now, but I was sweating profusely during that hour.
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[User Picture]From: carlfoxmarten
2008-06-26 08:14 pm (UTC)
Um, you're using Norton Anti-virus?

I'd recommend switching to another anti-virus program due to Norton being so popular that virus-writers started disabling it as their first step in their attacks...

I've used two different free resident anti-virus tools in the time I've used Windows, AVG Free and Avast! anti-virus, both of which I've been fairly comfortable with (though Avast has a bit of a esoteric interface which makes it a little peculiar to use).
Both are pretty good (but not quite popular enough to be specifically targeted by viruses yet)

If you don't mind remembering to run it every once in a while (and don't care that it's not resident in memory) you could try
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Um, you're using Norton Anti-virus?

I'd recommend switching to another anti-virus program due to Norton being so popular that virus-writers started disabling it as their first step in their attacks...

I've used two different free resident anti-virus tools in the time I've used Windows, <a target=_blank href="http://free.grisoft.com/">AVG Free</a> and <a target=_blank href="http://www.avast.com/">Avast! anti-virus</a>, both of which I've been fairly comfortable with (though Avast has a bit of a esoteric interface which makes it a little peculiar to use).
Both are pretty good (but not quite popular enough to be specifically targeted by viruses yet)

If you don't mind remembering to run it every once in a while (and don't care that it's not resident in memory) you could try <a target=_blank href="http://www.pandasecurity.com/homeusers/solutions/activescan/"Panda ActiveScan</a> (Panda Security is a very well-respected anti-virus, -spyware, etc. company, though they don't have any completely free anti-virus tools aside fron the ActiveScan tool).

Anyway, as someone who does tech support for relatives I shudder when if find out someone's been using Norton's tools...
(oh, and I don't usually recommend having more than one anti-virus program on a computer at one time, who knows what they'd try to do to each other!)
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[User Picture]From: thefoxaroo
2008-06-26 10:12 pm (UTC)
The trouble with DIY security on your PC is that you have to know what you're doing, and I'm no genuis. I've had AVG Free running on my PC in the past, and I never feel confident that it's meeting requirements.

I've heard the stories that Norton Anti Virus is falling behind in the race to combat viruses and AdWare but I'm more willing to accept an internet security system that comes from a large corporation with years of experience dealing with malicious intrusive software rather than anything freeware. If virus writers are targeting Norton because it's so widespread then I'd also expect them to have plenty of ground defeating freeware programs because they wouldn't need to pay for a copy of these.
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